This portal enables PR1MA customers to obtain information and provide feedback on PR1MA services and products.

Users will receive a response within three (3) working days, depending on the type of enquiry submitted.

Yes, users can check the status of the inquiry in the Feedback Status section. Additionally, an email notification will be sent to users when a response has been provided. Users may check their e-mail from time to time.

Users are advised to check spam or junk folder in their e-mail. If users still do not receive an email notification after three (3) working days, please contact us at 03-76289898 for further assistance.

Please contact PR1MA Call Centre at 03-76289898 for further inquiries. Our operating hours are Monday to Sunday, 9.00 AM to 6.00 PM (except public holidays in Selangor).